Urban Survival Tool

Product Details

• FAQs

  • Order Status | My Account | Shipping and Returns | Guarantees | Pricing and Billing | Buyer's Guide | Additional Support

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    PLEASE NOTE: Due to situations surrounding COVID-19 and in compliance with Harris County regulations our retail store is closed until Saturday, April 4th. 

    We have transitioned our e-commerce operations and will continue to ship online orders. We will email you as soon as your order is on the way. We appreciate your patience during these difficult times.

    We are extending our exchange policy - customers will have an additional 60 days from order date for exchanges or store credit.

    Order Status

    Has my order shipped?

    PLEASE NOTE: We are still shipping online orders. Due to situations surrounding COVID-19 we have reduced availability of staff. Your online order will require additional time for processing and shipment. Our retail location is closed until April 4. Thank you for your patience during these challenging times.

    Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

    How do I change quantities or cancel an order?

    Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

    How do I track my order?

    Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

    My order never arrived.

    Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. For additional assistance, please contact us: info@paristexasco.com.

    An item is missing from my shipment.

    Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us: info@paristexasco.com for assistance.

    When will my backorder arrive?

    Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

    When will my order ship?

    PLEASE NOTE: We are still shipping online orders. Due to situations surrounding COVID-19 we have reduced availability of staff. Your online order will require additional time for processing and shipment. Our retail location is closed until April 4. Thank you for your patience during these challenging times.

    Orders will process and ship out with 3-5 business days from the order date. For expedited shipping, please select one of paid USPS or FedEx Shipping options.  

    After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

     

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    My Account

    Do you ship to my country?

    At this time we only ship within the continental United States.

    How do I create an account?

    1. Click the "My Account / Order Status" link at the top right side of our site.
    2. Enter your email address.
    3. Select "I am a new customer".

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

    How do I edit my account information?

    Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

    I forgot my password.

    Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

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    Shipping and Returns

    How much is my shipping?

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

    When will my order ship?

    PLEASE NOTE: We are still shipping online orders. Due to situations surrounding COVID-19 we have reduced availability of staff. Your online order will require additional time for processing and shipment. Our retail location is closed until April 4. Thank you for your patience during these challenging times.

    Orders placed before 12 noon CST Monday - Friday will ship out within 1 day from the order date. Orders placed after 12 noon CST Monday - Friday will ship out within 2 days from the order date. For expedited shipping, please select one of the FedEx options.  

    After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

     

    What is the return policy?

    PLEASE NOTE: Due to situations surrounding COVID-19 and in compliance with Harris County regulations our retail store is closed until Saturday, April 4th. 

    We are extending our exchange policy - customers will have 60 days from order date for exchanges or store credit. 

    Please see our Return Policy for details regarding returns, exchanges and refunds.

    How do I return my product?

    Please click here for more information on returning an item.

    I received the wrong product.

    If you feel that you have received the wrong product, please contact info@paristexasco.com within 48 hours of receiving the product.

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    Guarantees

    Privacy Policy

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

    Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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    Pricing and Billing

    Do I have to pay sales tax?

    Yes - you have to pay sales tax if you are located in the same state as our warehouse (Texas).

    I have a question on my charges.

    Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

    What are my payment choices?

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

    I need a copy of my receipt/invoice.

    Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

    When will my credit appear on my account?

    Credits usually take 7-10 business days from the time we receive your item(s).

    When will my credit card be charged?

    Your credit card will be charged within 24 hours prior to shipment of your item(s).

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    Buyer's Guide

    How do I buy or redeem a gift card?

    To purchase a gift card for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

    How do I find a product?

    If you're having trouble finding something, please feel free to contact us for assistance.

    How do I use a coupon, voucher, or gift card?

    If you have a coupon code, voucher number, or gift card, you can redeem it during checkout. After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code or voucher number. If you have a gift card, please select this under Payment Options and then enter your gift card number before clicking the submit button.

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    Additional Support

    How do I contact you?

    Please click here to contact us.

• Returns

  • We want you to love our products - but if you don’t, we will make it right with an easy return and exchange process.

    PLEASE NOTE: Due to situations surrounding COVID-19 and in compliance with Harris County regulations our retail store is closed until Saturday, April 4th. 

    We are extending our exchange policy - customers will have 60 days from order date for exchanges or store credit. 

    From our Store:

    We will gladly refund unused or unworn, non-Final Sale merchandise within 14 days of purchase date in the original form paid.

    We will offer an exchange or store credit for unused or unworn, non-Final Sale merchandise within 30 days of purchase date. Store credit can be used online or instore and never expires. We are extending our exchange policy - customers will have 60 days from order date for exchanges or store credit. 

    Refund will include original price paid and sales tax, less any discounts. Items must be new, unworn, unwashed, unaltered.

      

    Online or Phone Orders:

    We will gladly refund unused or unworn, non-Final Sale merchandise within 14 days of the date you received the order in the original form paid.

    We will offer an exchange or store credit for unused or unworn, non-Final Sale merchandise within 30 days of purchase date. Store credit can be used online or instore and never expires. We are extending our exchange policy - customers will have 60 days from order date for exchanges or store credit. 

    Return and exchange shipping is complimentary.

    Refund will include original price paid and sales tax, less any discounts. We cannot refund original shipping charges from the initial order - we will not charge you shipping fees for exchanged items. 

    Select products are not eligible for returns, refunds or exchanges:

    • Merchandise marked Sale or Final Sale cannot be returned or exchanged. 
    • Due to their perishable nature Food or Bar items cannot be returned or exchanged. 
    • For sanitary reasons, Grooming products cannot be returned or exchanged.

    If your Paris Texas Apparel Co. or San Cristobal Guayaberas item is damaged or defective upon receipt, please contact us at sales@paristexasco.com and we will issue a replacement.

    To make a return - at our Houston storefront:

    PLEASE NOTE: Due to situations surrounding COVID-19 and in compliance with Harris County regulations our retail store is closed until Saturday, April 4th. 

    We are extending our exchange policy - customers will have 60 days from order date for exchanges or store credit. 

    Paris Texas Apparel Co.
    1341 S Voss Rd
    Houston, TX 77057

     

    Located at the intersection of Voss and Woodway in the Woodway Collection, Near Carrabba's, Buffalo Grille and Soul Cycle Memorial.

     

    To make a return - via Mail:

    1. Please email us at: sales@paristexasco.com with your order number and full details on the return or exchange. If you are exchanging, please indicate the style, color and size you would like in exchange.
    2. We will email you a prepaid complimentary USPS shipping label to return your item.
    3. Once we receive your item at our Houston warehouse, we will process your return, issue a refund or send you a new item. Note, we cannot issue refunds or exchanges until the item has been received by our Houston warehouse.
    4. Returns sent via mail must be postmarked by the 14th day after the order was received to be eligible for a full refund.

    All mail returns should be sent to our WAREHOUSE location:

    1022 Wirt Rd. #318
    Houston TX 77055

    Shipping returns to our retail store and Voss & Woodway will delay processing of your return, refund or exchange.

    You are welcome to return or exchange your online order in person at our Voss & Woodway location. For store address and hours, please click here.

    Questions about returns or exchanges? Please contact us 800.941.1410 or info@paristexasco.com so we can assist you.

     

    Thank you for choosing Paris Texas Apparel Co.!