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Returns

We want you to love our products - but if you don’t, we will make it right with an easy return and exchange process.

 

From our Store:

We will gladly refund unused or unworn, non-Final Sale merchandise within 14 days of purchase date in the original form paid.

We will offer an exchange or store credit for unused or unworn, non-Final Sale merchandise within 30 days of purchase date. Store credit can be used online or instore and never expires. 

Refund will include original price paid and sales tax, less any discounts. Items must be new, unworn, unwashed, unaltered.

  

Online or Phone Orders:

We will gladly refund unused or unworn, non-Final Sale merchandise within 14 days of the date you received the order in the original form paid.

We will offer an exchange or store credit for unused or unworn, non-Final Sale merchandise within 30 days of purchase date. Store credit can be used online or instore and never expires. 

Return and exchange shipping is complimentary.

Refund will include original price paid and sales tax, less any discounts. We cannot refund original shipping charges from the initial order - we will not charge you shipping fees for exchanged items. 

Select products are not eligible for returns, refunds or exchanges:

  • Merchandise marked Sale or Final Sale cannot be returned or exchanged. 
  • Due to their perishable nature Food or Bar items cannot be returned or exchanged. 
  • For sanitary reasons, Grooming products cannot be returned or exchanged.

If your Paris Texas Apparel Co. or San Cristobal Guayaberas item is damaged or defective upon receipt, please contact us at sales@paristexasco.com and we will issue a replacement.

    To make a return - at our Houston storefront:

    Paris Texas Apparel Co.
    1341 S Voss Rd
    Houston, TX 77057

    HOURS
    Monday - Saturday, 10am - 7pm
    Sunday, 12pm - 5pm

    Located at the intersection of Voss and Woodway in the Woodway Collection, Near Carrabba's, Buffalo Grille and Soul Cycle Memorial.

     

    To make a return - via Mail:

    1. Please email us at: sales@paristexasco.com with your order number and full details on the return or exchange. If you are exchanging, please indicate the style, color and size you would like in exchange.
    2. We will email you a prepaid complimentary USPS shipping label to return your item.
    3. Once we receive your item at our Houston warehouse, we will process your return, issue a refund or send you a new item. Note, we cannot issue refunds or exchanges until the item has been received by our Houston warehouse.
    4. Returns sent via mail must be postmarked by the 14th day after the order was received to be eligible for a full refund.

    All mail returns should be sent to our WAREHOUSE location:

    1022 Wirt Rd. #318
    Houston TX 77055

    Shipping returns to our retail store and Voss & Woodway will delay processing of your return, refund or exchange.

    You are welcome to return or exchange your online order in person at our Voss & Woodway location.

     

    Questions about returns or exchanges? Please contact us 800.941.1410 or info@paristexasco.com so we can assist you.

     

    Thank you for choosing Paris Texas Apparel Co.!

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