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Help & FAQs

Order Status | My Account | Shipping and Returns | Guarantees | Pricing and Billing | Buyer's Guide | Additional Support

 

 

Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. For additional assistance, please contact us: info@paristexasco.com.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us: info@paristexasco.com for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

When will my order ship?

Orders placed before 12 noon CST Monday - Friday will ship out within 1 day from the order date. Orders placed after 12 noon CST Monday - Friday will ship out within 2 days from the order date. For expedited shipping, please select one of the FedEx options.  

After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.


My Account

Do you ship to my country?

At this time we only ship within the continental United States.

How do I create an account?

  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.


Shipping and Returns

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my order ship?

Orders placed before 12 noon CST Monday - Friday will ship out within 1 day from the order date. Orders placed after 12 noon CST Monday - Friday will ship out within 2 days from the order date. For expedited shipping, please select one of the FedEx options.  

After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

What is the return policy?

Please see our Return Policy for details regarding returns, exchanges and refunds.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact info@paristexasco.com within 48 hours of receiving the product.


Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Pricing and Billing

Do I have to pay sales tax?

Yes - you have to pay sales tax if you are located in the same state as our warehouse (Texas).

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).


Buyer's Guide

How do I buy or redeem a gift card?

To purchase a gift card for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find a product?

If you're having trouble finding something, please feel free to contact us for assistance.

How do I use a coupon, voucher, or gift card?

If you have a coupon code, voucher number, or gift card, you can redeem it during checkout. After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code or voucher number. If you have a gift card, please select this under Payment Options and then enter your gift card number before clicking the submit button.


Additional Support

How do I contact you?

Please click here to contact us.

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