Help & FAQs
PLEASE NOTE: Due to high volume and shipping delays across all carriers, your order will require additional time for processing and shipment. We truly appreciate your patience!
Order Status
Has my order shipped?
Click the "Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an order?
Click the "Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "Account" link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. Because we share inventory across multiple locations, your order may arrive in multiple shipments. You will receive an email with tracking information for each shipment. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. For additional assistance, please visit our Contact Us page.
An item is missing from my shipment.
Because we share inventory across multiple locations, your order may arrive in multiple shipments. You will receive an email with tracking information for each shipment.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please complete the form on the contact us page for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. For questions about backordered items, please visit out Contact Us page for assistance.
When will my order ship?
PLEASE NOTE: Due to high volume and shipping delays across all carriers, your order will require additional time for processing and shipment. We truly appreciate your patience!
Orders will process and ship out with 3-5 business days from the order date. Because we share inventory across multiple locations, your order may arrive in multiple shipments and additional time is required to process your order. For example, if you select USPS Priority 2-day shipping, that does not automatically indicate your order will arrive to you in 2-days. USPS Priority 2-day shipping indicates once shipped, your order is expected to arrive within 2-days. All shipping carriers nationwide are experiencing delays. For expedited shipping, please select one of paid FedEx Shipping options.
After placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
My Account
Do you ship to my country?
At this time we only ship within the continental United States.
How do I create an account?
- Click the "Account" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "Account" link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Shipping and Returns
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
When will my order ship?
Orders will process and ship out with 3-5 business days from the order date. Because we share inventory across multiple locations, your order may arrive in multiple shipments and additional time is required to process your order. All shipping carriers nationwide are experiencing delays. For expedited shipping, please select one of paid FedEx Shipping options.
After placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
What is the return policy?
Please see our Return Policy for details regarding returns, exchanges and refunds.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please submit an online return here and indicate the problem with the shipment.
Guarantees
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
Yes - you have to pay sales tax if you are located in the same state as our warehouse (Texas).
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive valid payment in full from you. We accept all major forms of credit card, Paypal, Amazon payments and Shop Pay.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours of placing your order online.
Buyer's Guide
How do I buy or redeem a gift card?
To purchase a gift card for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find a product?
If you're having trouble finding something, please feel free to contact us for assistance.
How do I use a coupon, voucher, or gift card?
If you have a coupon code, voucher number, or gift card, you can redeem it during checkout. After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code or voucher number. If you have a gift card, please select this under Payment Options and then enter your gift card number before clicking the submit button.
Buy Online Pick Up In Store
We now offer FREE Buy Online and Pick Up In Store at both Houston locations!
Is everything on the site available for pickup?
Most items are available for pick up, such as our T-shirts, guayaberas, some apparel and gifts. Please note, select items are excluded from Online Sales such as Clayton & Crume, Poncho, Turtlebox, and Vuori. If your item/s are not available for pickup, it will show: Sorry, pickup is not available for your selected items.
How do I select the store location?
Once you've selected your items, visit the shopping cart page. On the right-hand side, below the Update Cart button, are the shipping and store pick up options. Click Store Pick Up, and the two store locations will show up below. Once you've selected your closest store, you can select your pick up date.
How long do I have to wait to pick up my item/s?
We understand your eagerness to receive your order. That's why we strive to have all orders ready within 24-48 hours. In fact, most are ready in as few as 3 hours! Please note, orders placed on Sunday will not be processed until the following day.
I received an order confirmation. Is my order ready?
You will receive two emails: a confirmation email, which is your receipt, and a separate email that says your order is ready for pickup. Once you receive the second email, head to the store.
Where do I go once I get to the store?
Come inside and check in with an associate at the register to pick up your order. Ideally, please have your ID and email with the order number handy.
Additional Support
How do I contact you?
Please click here to contact us or call us at 800-941-1410. Please note, email is the quickest way to reach our Customer Service team.
